Customer Service Assistant - Kent (Home-Based)

Description

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.

Please note that this role may close early should sufficient applications be received, so early application is advised.

An exciting opportunity has arisen to join our high-quality mental health services in Kent and Medway. We want to ensure that our services are designed for, and delivered to, the people who need them.

From 1 April 2024, WithYou will be working in partnership with Vita Health Group (who will be the lead provider across Kent and Medway) and IESO to deliver the new NHS Kent and Medway Talking Therapies Services. Please be advised this is a home-based role.

As a Customer Services Assistant, you will work as part of the administrative team supporting with organising diaries, arranging client bookings, and ensuring our clients have access to relevant information about treatment. The post holder will be responsible for maintaining accurate information when updating the record-keeping systems. You will ensure good working relationships are established and maintained with primary care, voluntary and statutory agencies, clients, and WithYou teams and management.

We are flexible with offering full-time or part-time employment providing the core service hours are covered: Monday - Friday (8am - 8pm), Saturday (rota basis 9:30am - 12:30pm). However, we are particularly interested in hearing from applicants who are able to work 5-8pm as part of their core hours at least one day per week.

Diversity Statement

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.

With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

We want you to love coming to work, feeling fulfilled and valued, that’s why we focus on the things that are important to you. You will be part of a supportive team of highly experienced practitioners and leaders, who are passionate about making a difference to people's lives.

What we’re looking for

We are looking for someone who has experience in providing efficient and reliable customer service, ideally in a voluntary organisation. You will be highly organised, with excellent communication and IT skills and able to manage your time effectively. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach to our clients and staff.

A full job description and person specification is available on request.

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.

We want you to love coming to work, feeling fulfilled and valued, that’s why we focus on the things that are important to you. You will be part of a supportive team of highly experienced practitioners and leaders, who are passionate about making a difference to people's lives.

What we offe

• Competitive salary
• 28 days annual leave, plus bank holidays
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.